Medical Support Assistant (OA), GS-0679-06

Company Name:
Department Of Health And Human Services
See "Who May Apply" listed below Permanent Full Time The Indian Health Service (IHS) is the principal federal health care provider and health advocate for American Indians and Alaska Natives (AI/AN). The IHS goal is to raise Indian health status to the highest possible level. IHS provides leadership and direction to programs and activities designed to improve health outcomes to over 1.9 million AI/AN through a system of IHS, Tribal, and Urban operated facilities and programs.
The IHS is required by law to give absolute preference to qualified applicants who meet the Secretary of the Interior's definition of Indian for appointment to vacancies within the IHS in accordance with established IHS policy as outlined in the Indian Health Manual Part 7, Chapter 3. The IHS is an Equal Opportunity Employer.
Serve as a Patient Referral Care (PRC) Clerk for the Elko Service Unit in Elko, Nevada.
Who May Apply:
Merit Promotion Plan (MPP) - Current and former career-conditional or status employees.
Excepted Service (ESEP) - Indian Preference or Schedule A applicants.
Veterans Preference - Includes Veterans Employment Opportunity Act (VEOA) applicants.
Other Details:
No government housing available.
Position covered by PL 101-630, Indian Child Protection & Family Violence Prevention Act.
Bargaining Unit covered position.
Males born after 12/31/59 must be registered for Selective Service U.S. Citizenship is required
Determines patient eligibility for care under the Patient Referred Care (PRC) Program, formerly Contract Health Services.
Interviews patient(s) and/or family members for potential and current eligibility for alternate resources.
Receives notification by phone, fax, or in person and collected necessary information to make a decision to approve or deny payment.
Coordinates and obtains prior authorizations from Primary Payers, Insurances, Medicaid and Medicare for PRC eligible patients.
Use a variety of automated patient data and/or health information systems such as Resource and Patient Management System (RPMS), Referred Care Information System (RCIS), and Electronic Health Record (EHR).
In order to be considered, applicants must meet both (2) of the following qualification requirements:
1. TYPING PROFICIENCY: All applicants must show possession of the ability to type 40 words per minute (wpm). Applicants may meet this requirement by self-certifying their typing proficiency on their application when answering the online questionnaire. Failure to meet this typing proficiency will remove you from further consideration.
2. QUALIFICATIONS FOR THE GS-06 LEVEL: Applicants must meet the following requirement to be considered at this level:
1 year of specialized experience equivalent to the GS-05 level performing administrative services in a medical and/or clinical facility to ensure smooth operation of daily activities. Examples of qualifying work experience may include:
Interview patients and give instructions to patients in completing demographic and health insurance forms.
Review and verify patient's eligibility for health insurance such as Medicaid, Medicare, and private or commercial insurance.
Practical knowledge of medical terminology to complete medical reports and/or to relay information to members of the health staff.
Skill in using computers and computer software to enter patient and/or health data. Experience with RPMS, RCIS or EHR is highly desirable.
Conditions of Employment
Immunization against Measles and Rubella required; influenza vaccine is recommended.
1-year probationary period for initial appointment to Federal service; 2-years for ESEP candidates.
Must have a viable bank account for electronic deposit of salary payment.
May work alternative work schedule to provide continuity of service.
May drive U.S. Government vehicle and must have a valid U.S. driver's license.
Time-in-Grade Requirement: Federal employees must have completed at least one year of service in a position no more than one grade lower (GS-05) than the position to be filled.
Security Clearance: If you are selected for this vacancy, you must undergo a fingerprint check. Fingerprint results must be cleared prior to hire. You will receive instructions on how to obtain and submit fingerprints.
After you begin your employment, your continued employment is contingent upon the outcome of a complete background investigation as determined by the sensitivity level of your position. The investigation must find that you are suitable for Federal employment in your position. If you are found not suitable, you will be terminated after you begin work. If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or subject to possible criminal charges.
We will review your application to ensure you meet the qualification requirements. Applicants will be rated on the following skills or competencies: Customer Service, Medical Support Service, Decision Making, Technology Application.
If found qualified your score will range from 70-100 points (not including points that may be assigned for Veteran's Preference). We will compare your resume and supporting documents to your responses on the assessment questionnaire. You will be deemed well qualified if you score 85 and above.
Per the IHS Excepted Service Hiring Plan: Current Indian Preference employees with career status will be considered under the Merit Promotion Plan unless otherwise indicated; please submit a copy of your SF-50, Notification of Personnel Action. You are encouraged to identify on your resume and during the online assessment process which hiring plan you want to be considered under: Merit Promotion and/or the IHS Excepted Service Hiring Plan.
The following links will provide information on how you may be eligible for the hiring authorities under this announcement:
Indian Preference
Special Hiring Authorities for Veterans
Schedule A
Career Transitional Assistance Program (CTAP)/Interagency Transitional Assistance Program (ICTAP)
Applicants must submit a completed application prior to Midnight Eastern Standard Time (EST) on the closing date: Friday, August 01, 2014.
Option A: Online Application Process
1. Click 'Apply Online' to create an account or log in to your existing USAJOBS account.
2. Follow the prompts to complete the assessment questionnaire and upload the Required Documents listed below.
3. Please ensure you click the Submit My Answers button to submit your application.
4. Applications must be received by the closing date of the announcement to receive consideration.
5. Check application status by logging into your USAJOBS account, clicking Application Status, then More Information for this position. Return to an incomplete application by clicking Apply Online in the vacancy announcement and re-selecting your resume and/or other documents from your USAJOBS account.
NOTE: If you are unable to scan and upload your supporting documents electronically you may fax them in using the official fax coversheet: . The Vacancy ID is: 1170035. Faxed documents may take 2-3 days to appear as Processed.
Option B: Fax Application Process
You are highly encouraged to submit your application package and complete your assessment questionnaire on-line. If you cannot complete your application package online:
1. Click to view and print the assessment questionnaire View Occupational Questionnaire. The Vacancy ID is: 1170035.
2. Print this 1203FX form to provide your response to the assessment questionnaire
3. Fax the completed 1203FX form along with any supporting documents to . Your 1203FX will serve as a cover page for your fax transmission.
NOTE: When completing the 1203-FX, be sure to select only one response for each question. Selecting more than one response for a question may result in your application package being rated ineligible. In Section 25 of the Occupational Questionnaire, you may notice that the numbering restarts with number one. When entering your responses on the 1203-FX form please continue to enter your responses on the next available number within this section. The numbers on the 1203-FX will not match the Occupational Questionnaire once it restarts with number one.
Reasonable Accommodation: This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please contact Human Resources at . The decision on granting reasonable accommodation will be made on a case-by-case basis.
You must provide the required documents listed below; if any of the following are missing when the announcement closes we will deem your application incomplete.
1. Resume: Describe your job-related qualification that include beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed. Cover letter optional.
2. PL101 Form aka Addendum to Declaration for Federal Employment: This position is covered by PL101-630 and this form is required with your application:
3. SF-50, Notification of Personnel Action (MPP applicants only): Copy of your SF-50 documenting your career or career-conditional status and that you meet the time-in-grade requirement.
Eligibility for Preference Categories - You must provide the documents listed below if requesting consideration under one of the preference categories listed below:
Indian Preference - If claiming Indian Preference, provide a copy of your BIA Form 4432 - Verification of Indian Preference. You may normally obtain this document from your tribal enrollment office. Copies of Certificate of Indian Blood and Tribal Enrollment cards will not be accepted.
Veteran's Preference - If claiming Veteran's Preference provide a copy of your DD214 Form. To claim 10-Point Veteran's Preference, submit a SF-15 Application ( ) along with the appropriate supporting documentation. For additional information regarding Veterans Preference visit:
Displaced Employee Placement (CTAP/ICTAP) - Individuals who have special priority selection under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Program (ICTAP) must be "Well-Qualified" for the position in order to receive consideration for special priority selection. Please submit a copy of your agency separation notice, most recent Performance Rating, and most recent SF-50.
Schedule A - Individuals wanting consideration under Schedule A must provide a letter (dated within the last 12 months) from a State Vocational Rehabilitation Agency or the Department of Veterans Affairs with their application.
The questionnaire will assess your qualifications for the job, and will be used to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interviews. We will notify you of the outcome after each of these steps has been completed. After making a tentative job offer, we will conduct a suitability/security background investigation. We expect to make a final job offer within 40 days after the deadline for applications. You can review our benefits at
Additional selections of candidates may be possible within 90 days from the date the certificate of eligibles was issued for this announcement, for filling additional or similar positions.
IHS Operated Properties are Tobacco Free

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