Technical Support Specialist
3.
4 Elko, NV Elko, NV Full-time Full-time Estimated:
$55.
4K - $70.
1K a year Estimated:
$55.
4K - $70.
1K a year 13 hours ago 13 hours ago 13 hours ago JOB TITLE:
Technical Support Specialist LOCATION:
Elko, NV JOB SUMMARY The Technical Support Specialist travels to remote mining sites to ensure high machine safety and reliability of Getman products through equipment commissioning, troubleshooting and repair.
RESPONSIBILITIES Create connections with the Getman customer base through promotion of Parts, Service, Training, and Preventative Maintenance programs.
Provide on-site and remote technical product support for Getman equipment.
Provide Getman customers with outstanding customer service.
Provide commissioning, troubleshooting and technical support at customer sites.
Train mining personnel on how to operate, troubleshoot and repair Getman equipment.
Conduct dealer technical capability audits.
Provide input to product issue resolution, roll out and implement product fixes and improvements determined by Product Engineering and Product Management.
Compile field service reports and product issue reports following customer site visits.
Define scope, perform and/or supervise equipment and/or component repairs and rebuilds.
Assist and follow up on product field trials and tests.
Provide input to technical inquiries and projects within the Aftermarket group.
Perform all other duties as assigned.
This is not intended to be an all-inclusive list of activities, duties, or responsibilities required and the incumbent will perform other duties as assigned.
This description may be changed to include new responsibilities and tasks or change existing ones as leadership deems necessary.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience Associates Degree in Engineering and/or High School Diploma with 5
years related experience.
Minimum 5 years heavy equipment/diesel mechanic experience.
Experience with maintaining mining machines or Getman equipment preferred.
MSHA Certification.
Skills, Talents and/or Characteristics Strong mechanical, electrical and hydraulic knowledge.
Ability to troubleshoot equipment in remote locations.
Ability to handle customer complaints and provide a customer oriented solution.
Ability to be self-sufficient and self directed while traveling and working safely in remote locations.
Conditions/Special Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to stoop and bend, climbing underneath machines, and working in overhead structures.
The employee is regularly required to stand and use hands and fingers.
The employee must regularly reach with hands and arms.
The employee must occasionally lift and/or move up to 50 pounds.
Also, while performing the duties of this job, the employee is frequently required to sit, walk, stand, and use hands and fingers, work on a computer, talk on the phone and in person with others.
This job is based in Elko, NV.
Occasional customer support may happen in other US or International locations.
The Employee must wear the required personal protective equipment at customer sites.
IND123 Create connections with the Getman customer base through promotion of Parts, Service, Training, and Preventative Maintenance programs.
Provide on-site and remote technical product support for Getman equipment.
Provide Getman customers with outstanding customer service.
Provide commissioning, troubleshooting and technical support at customer sites.
Train mining personnel on how to operate, troubleshoot and repair Getman equipment.
Conduct dealer technical capability audits.
Provide input to product issue resolution, roll out and implement product fixes and improvements determined by Product Engineering and Product Management.
Compile field service reports and product issue reports following customer site visits.
Define scope, perform and/or supervise equipment and/or component repairs and rebuilds.
Assist and follow up on product field trials and tests.
Provide input to technical inquiries and projects within the Aftermarket group.
Perform all other duties as assigned.
Associates Degree in Engineering and/or High School Diploma with 5
years related experience.
Minimum 5 years heavy equipment/diesel mechanic experience.
Experience with maintaining mining machines or Getman equipment preferred.
MSHA Certification.
Strong mechanical, electrical and hydraulic knowledge.
Ability to troubleshoot equipment in remote locations.
Ability to handle customer complaints and provide a customer oriented solution.
Ability to be self-sufficient and self directed while traveling and working safely in remote locations.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Elko, NV Elko, NV Full-time Full-time Estimated:
$55.
4K - $70.
1K a year Estimated:
$55.
4K - $70.
1K a year 13 hours ago 13 hours ago 13 hours ago JOB TITLE:
Technical Support Specialist LOCATION:
Elko, NV JOB SUMMARY The Technical Support Specialist travels to remote mining sites to ensure high machine safety and reliability of Getman products through equipment commissioning, troubleshooting and repair.
RESPONSIBILITIES Create connections with the Getman customer base through promotion of Parts, Service, Training, and Preventative Maintenance programs.
Provide on-site and remote technical product support for Getman equipment.
Provide Getman customers with outstanding customer service.
Provide commissioning, troubleshooting and technical support at customer sites.
Train mining personnel on how to operate, troubleshoot and repair Getman equipment.
Conduct dealer technical capability audits.
Provide input to product issue resolution, roll out and implement product fixes and improvements determined by Product Engineering and Product Management.
Compile field service reports and product issue reports following customer site visits.
Define scope, perform and/or supervise equipment and/or component repairs and rebuilds.
Assist and follow up on product field trials and tests.
Provide input to technical inquiries and projects within the Aftermarket group.
Perform all other duties as assigned.
This is not intended to be an all-inclusive list of activities, duties, or responsibilities required and the incumbent will perform other duties as assigned.
This description may be changed to include new responsibilities and tasks or change existing ones as leadership deems necessary.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience Associates Degree in Engineering and/or High School Diploma with 5
years related experience.
Minimum 5 years heavy equipment/diesel mechanic experience.
Experience with maintaining mining machines or Getman equipment preferred.
MSHA Certification.
Skills, Talents and/or Characteristics Strong mechanical, electrical and hydraulic knowledge.
Ability to troubleshoot equipment in remote locations.
Ability to handle customer complaints and provide a customer oriented solution.
Ability to be self-sufficient and self directed while traveling and working safely in remote locations.
Conditions/Special Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to stoop and bend, climbing underneath machines, and working in overhead structures.
The employee is regularly required to stand and use hands and fingers.
The employee must regularly reach with hands and arms.
The employee must occasionally lift and/or move up to 50 pounds.
Also, while performing the duties of this job, the employee is frequently required to sit, walk, stand, and use hands and fingers, work on a computer, talk on the phone and in person with others.
This job is based in Elko, NV.
Occasional customer support may happen in other US or International locations.
The Employee must wear the required personal protective equipment at customer sites.
IND123 Create connections with the Getman customer base through promotion of Parts, Service, Training, and Preventative Maintenance programs.
Provide on-site and remote technical product support for Getman equipment.
Provide Getman customers with outstanding customer service.
Provide commissioning, troubleshooting and technical support at customer sites.
Train mining personnel on how to operate, troubleshoot and repair Getman equipment.
Conduct dealer technical capability audits.
Provide input to product issue resolution, roll out and implement product fixes and improvements determined by Product Engineering and Product Management.
Compile field service reports and product issue reports following customer site visits.
Define scope, perform and/or supervise equipment and/or component repairs and rebuilds.
Assist and follow up on product field trials and tests.
Provide input to technical inquiries and projects within the Aftermarket group.
Perform all other duties as assigned.
Associates Degree in Engineering and/or High School Diploma with 5
years related experience.
Minimum 5 years heavy equipment/diesel mechanic experience.
Experience with maintaining mining machines or Getman equipment preferred.
MSHA Certification.
Strong mechanical, electrical and hydraulic knowledge.
Ability to troubleshoot equipment in remote locations.
Ability to handle customer complaints and provide a customer oriented solution.
Ability to be self-sufficient and self directed while traveling and working safely in remote locations.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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